Versand

We are committed to providing efficient and secure shipping services to ensure your order is delivered smoothly. Please read the following shipping policy to understand the processing time, shipping methods, and other relevant details.

1. Order Processing Time

• Orders will be processed and shipped within 3-7 business days (excluding holidays and special circumstances).
• Pre-order or customized products may have different shipping times. Please refer to the product page or contact customer service for confirmation.
• Our warehouse operates Monday to Saturday, and shipments are paused on public holidays.

2. Shipping Methods & Estimated Delivery Time

Depending on the delivery address and product type, we offer different shipping methods, including express delivery, dedicated logistics, sea freight, or air freight. Estimated delivery times are as follows:

Destination	Shipping Method	Estimated Delivery Time
Mainland China	SF Express/JD Express/Debon	3-7 business days
Hong Kong, Macau, Taiwan	SF Express/EMS/Special Line	5-10 business days
Southeast Asia (Thailand, Singapore, Malaysia, etc.)	International Express/Special Line	7-15 business days
North America/Europe	DHL/UPS/EMS	10-20 business days
Other Regions	International Express/Sea/Air Freight	15-30 business days

⚠️ Note: The above times are estimates. Actual delivery times may be affected by weather, customs clearance, peak seasons, and other factors. Please refer to real-time tracking information for updates.

3. Order Tracking

• Once the order is shipped, we will provide a tracking number, which you can use to track the shipment status on the logistics company's official website or third-party tracking platforms.
• If the tracking status does not update for an extended period or appears abnormal, please contact our customer service team as soon as possible. We will assist you in communicating with the shipping carrier.

4. Customs Duties & Clearance

• International orders may be subject to customs duties or import taxes, which the buyer is responsible for according to local regulations.
• We will assist in optimizing the customs clearance process, but the final responsibility lies with the buyer. Please check your country’s import policies before placing an order.

5. Shipping Issues & Solutions

1. Shipping Delays: If your order is not delivered within the estimated time, please contact customer service. We will check with the logistics company and provide a solution.
2. Damaged Package: Before signing for the package, please check the outer packaging. If you find severe damage, refuse to accept the package, take photos as proof, and contact us immediately.
3. Wrong/Missing Items: If you receive incorrect or missing items, please contact us within 48 hours, and we will arrange a replacement or another solution as soon as possible.

6. Additional Notes

• Some remote areas may require extra delivery time or additional shipping fees. We will confirm this with you before shipping.
• If shipping delays occur due to force majeure (such as natural disasters, pandemics, policy changes, etc.), we will do our best to assist but are not responsible for additional liabilities.

📞 If you have any questions, please feel free to contact our customer service team. We are here to help!